This privacy policy sets out how Valueshop uses and protects any information that you give Valueshop when you use this website. Valueshop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Valueshop may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

WHAT WE COLLECT:
We may collect the following information:

Name.
Contact information including email address & telephone number.
Billing / Delivery Address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
Orders and receipts.

WHEN DO WE COLLECT YOUR PERSONAL DATA?

When you visit our website,
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
When you create an account with us.
When you purchase a product from our website.
When you contact us by any means with queries, complaints etc.
When you comment on or review our products and services.

WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We may use the information to customise the website according to your interests.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Here’s how we’ll use your personal data and why:
To process any orders that you make by using our website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised (to remove identifying information so that the original source cannot be known), for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

An example of customer data retention period:
Orders: When you place an order, we’ll keep the personal data you give us for six years so we can comply with our legal and contractual obligations.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTACTING THE REGULATOR

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites).